Contact
Get in touch
We're
Real
People.
No bots, no ticket queues. A real person from the NorthHue team reads and replies to every message.
📸
Fastest response
Instagram DM
@official_northhue
Usually reply within a few hours during the day.
Usually reply within a few hours during the day.
↗ Open Instagram
✉️
For order issues
Email Us
support@northhue.store
Please include your order number for faster help.
Please include your order number for faster help.
↗ Send email
⏰
Our hours
Response Time
Mon – Sat: 10am – 8pm IST
We try to respond same day. Worst case: 24 hours.
We try to respond same day. Worst case: 24 hours.
India Standard Time (IST)
<4h
Avg. Instagram reply
24h
Max email response
0
Bots used
100%
Messages read
Common reasons to reach out
What Can We
Help With?
📦
Order status / tracking
Haven't received your tracking link or wondering where your package is? Send us your order number.
🔄
Damaged / wrong item
Got a defective print or the wrong product? Send a photo + your order number and we'll fix it fast.
📏
Sizing advice
Not sure which size to order? DM us your height and weight and we'll guide you to the right fit.
✏️
Cancel or change an order
Contact us within 12 hours of placing your order. After that, it enters production and can't be changed.
🤝
Collabs & influencers
Want to collaborate or review our products? DM us on Instagram with your profile and let's talk.
💡
Feedback & suggestions
Have an idea for a design or collection? We genuinely love hearing from our community. Reach out anytime.
Heads up when emailing: Always include your order number (starts with #) in the subject line or message body. This helps us pull up your order instantly and respond faster. Your order number is in your confirmation email.
© 2026 NorthHue
Contact
Dehradun, India